1 Strongly disagree2 3 4 5 Strongly agreeIt was easy to access the service It was easy to access the service - 1 Strongly disagreeIt was easy to access the service - 2It was easy to access the service - 3It was easy to access the service - 4It was easy to access the service - 5 Strongly agreeIt was easy to access the service - Not applicable (N/A)I was satisfied with the amount of time it took to receive the service I was satisfied with the amount of time it took to receive the service - 1 Strongly disagreeI was satisfied with the amount of time it took to receive the service - 2I was satisfied with the amount of time it took to receive the service - 3I was satisfied with the amount of time it took to receive the service - 4I was satisfied with the amount of time it took to receive the service - 5 Strongly agreeI was satisfied with the amount of time it took to receive the service - Not applicable (N/A)The service was accessible for me The service was accessible for me - 1 Strongly disagreeThe service was accessible for me - 2The service was accessible for me - 3The service was accessible for me - 4The service was accessible for me - 5 Strongly agreeThe service was accessible for me - Not applicable (N/A)I was able to find the information I needed I was able to find the information I needed - 1 Strongly disagreeI was able to find the information I needed - 2I was able to find the information I needed - 3I was able to find the information I needed - 4I was able to find the information I needed - 5 Strongly agreeI was able to find the information I needed - Not applicable (N/A)I got clear information I got clear information - 1 Strongly disagreeI got clear information - 2I got clear information - 3I got clear information - 4I got clear information - 5 Strongly agreeI got clear information - Not applicable (N/A)I knew what to do if I had a problem I knew what to do if I had a problem - 1 Strongly disagreeI knew what to do if I had a problem - 2I knew what to do if I had a problem - 3I knew what to do if I had a problem - 4I knew what to do if I had a problem - 5 Strongly agreeI knew what to do if I had a problem - Not applicable (N/A)I was treated fairly I was treated fairly - 1 Strongly disagreeI was treated fairly - 2I was treated fairly - 3I was treated fairly - 4I was treated fairly - 5 Strongly agreeI was treated fairly - Not applicable (N/A)Staff were knowledgeable Staff were knowledgeable - 1 Strongly disagreeStaff were knowledgeable - 2Staff were knowledgeable - 3Staff were knowledgeable - 4Staff were knowledgeable - 5 Strongly agreeStaff were knowledgeable - Not applicable (N/A)In the end, I got what I needed In the end, I got what I needed - 1 Strongly disagreeIn the end, I got what I needed - 2In the end, I got what I needed - 3In the end, I got what I needed - 4In the end, I got what I needed - 5 Strongly agreeIn the end, I got what I needed - Not applicable (N/A)Overall, I was satisfied with the service I received Overall, I was satisfied with the service I received - 1 Strongly disagreeOverall, I was satisfied with the service I received - 2Overall, I was satisfied with the service I received - 3Overall, I was satisfied with the service I received - 4Overall, I was satisfied with the service I received - 5 Strongly agreeOverall, I was satisfied with the service I received - Not applicable (N/A)